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Terms & Conditions

TERMS & CONDITIONS:

Thank you for choosing to stay with us at the Saigon Hotel. Below are our hotel terms and conditions. Please kindly read them carefully and acknowledge your acceptance!

Bookings: 

  • Your booking must be paid in full by a valid credit card at the time of booking. In case the card holder is not the main guest, hotel will require photo of ID upon check-in.

Check-in and Check-out time: 

  • Check-in: 2.00 pm – Check-out: til 12.00 noon.
  • Early arrival and late check-out, please contact us directly (via email or telephone), availability and fee will be informed accordingly.

Cancellation and Non Arrival (No-Show): 

  • Cancellation and amendment can be made up to 48 hours prior to the day of arrival. Any cancellation or amendment made after this time, total room charge of the first night will be applied. All refund requests must occur within 60 days after hotel check-out.
  • All cancellation or amendment will need to be confirmed by the hotel via email.

Child Policies: 

  • Children of all ages are welcome. 
  • Only 1 child under 12 sharing bed with parents is free of charge. Children from 6 to 11 are subject to be charged a breakfast fee of VND 110,000.00 per child.
  • Children from 12 and above are considered as adults and required to pay for Extra bed’s fee of VND 440,000.00 per child (including breakfast).
  • Crib by request (under 6 months only): free of charge.

Pets: 

  • Pets are not allowed.

Internet Access:

  • WiFi is available in all areas and is free of charge.

Accepted Credit Cards:

  • Diners Club
  • Mastercard
  • JCB
  • Visa
  • American Express