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Terms & Conditions


Thank you for choosing to stay with us at the Saigon Hotel. Below are our hotel terms and conditions. Please kindly read them carefully and acknowledge your acceptance!


  • Payment: First night deposit will be charged. Balance due on arrival.
  • In case the card holder is not the main guest, hotel will require photo of ID upon check-in.

Check-in and Check-out time: 

  • Check-in: 2.00 pm – Check-out: til 12.00 noon.
  • Early arrival and late check-out, please contact us directly (via email or telephone), availability and fee will be informed accordingly.

Cancellation and Non Arrival (No-Show): 

  • Cancellation: If cancelled or modified more than 3 days before the date of arrival, no penalty will be charged. If cancelled or modified less than 3 days before the date of arrival, or in case of no-show, the first night will be charged.
  • All cancellation or amendment will need to be confirmed by the hotel via email.

Child Policies: 

  • Children of all ages are welcome.
  • Free of accommodation charge for only one child under 06 years old sharing the room and bed with parents.
  • Children from 6 years old and above are considered as adults and are required to pay an extra bed of 500.000 VND/pax (breakfast included).
  • From the 2nd child, an additional charge of VND 500.000 will be applied, including Extra bed and buffet breakfast.


  • Pets are not allowed.

Internet Access:

  • WiFi is available in all areas and is free of charge.

Accepted Credit Cards:

  • Diners Club
  • Mastercard
  • JCB
  • Visa
  • American Express
0938 988 774